Refund Policy
Last updated: 2026
At Jovan013, LLC, we enforce a strict refund policy to maintain operational and compliance standards for our proprietary cloud software licenses and automated SaaS platform modules.
We offer a 14-day money-back guarantee for all our downloadable software products and automated SaaS platform modules. If you experience any technical difficulties with your software license activation or if the cryptographic key remains unused, you are fully eligible to request a refund or order cancellation within 14 days of your purchase. Please contact our support team at office@jovancloud.com to initiate your request.
If you experience any technical difficulties with your software license activation, please contact our support team immediately at office@jovancloud.com.
1. Software License Finality
Customers have a 14-day window from the date of purchase to request a full refund or return for any software license module. Once the request is verified and the license key is deactivated, your refund will be processed and returned to your original payment method.